Call Us at +1(844)369-9080

SHIPPING POLICY

At JMA Attachments, we are committed to offering our valued customers the highest quality shipping options to ensure prompt delivery of their orders. We understand that timely delivery is crucial to the success of any business, and as such, we have carefully designed our shipping processes to guarantee that our customers receive their orders in a timely and efficient manner. Our team of experienced professionals is dedicated to providing exceptional service, and we take pride in our ability to consistently exceed our customers’ expectations.

Shipment Notifications
Upon the processing and shipment of your order, you will receive an email containing tracking information. Please note that the carrier may take up to 48 hours to update the tracking information once the package has been picked up. We recommend that you keep an eye out for this email and check the tracking information regularly to stay informed about the status of your order. If you have any further queries or concerns, please do not hesitate to contact us.

In the event of orders comprising multiple items, separate deliveries may be made. In such cases, a shipping confirmation email will be sent for each shipment, providing a detailed account of the items included in that specific delivery.

Delivery Time
We offer two shipping options at checkout to accommodate your needs:

  1.  **Standard Shipping** (estimated 5-7 business days for ground; 7-10 business days for freight)
  2.  **Expedited Shipping** (estimated 2-4 business days for ground; 4-6 business days for freight)

Please be aware that during peak periods, such as holidays or major sales events, there may be slight delays in shipping. These periods include, but are not limited to, Christmas, New Year’s Eve/Day, and the week of Thanksgiving and Cyber Monday.

Shipping Carriers
For items that are relatively small in size, we typically utilize common ground transportation carriers such as UPS, FedEx, or USPS Priority Mail. It is important to note that certain ground orders may be subject to an irrevocable handling fee.

Larger items (over 150 lbs) are shipped via freight carriers. These orders may also be subject to a non-refundable handling fee.

Most freight carriers will get in touch with you in order to arrange a delivery appointment and will require you to sign for the receipt of goods. However, it should be noted that FedEx Freight Direct follows a slightly different protocol. Specifically, they do not contact recipients in order to schedule an appointment, nor do they require a signature. Instead, they provide us with photographic evidence of the delivered shipment, which we can use as a reference in the event of any delivery-related inquiries.

When receiving a shipment of freight, it is imperative to thoroughly examine all items prior to providing your signature. In the event that you detect any damage or missing items, it is necessary to immediately notify the freight company and request that they document the issues with written notes and photographic evidence. It is our standard practice to dispatch all equipment from our warehouses in a new and unused state, unless otherwise specified.

Shipping Insurance
JMA Attachments provides its customers with the option to purchase shipping insurance while checking out. This insurance policy is designed to safeguard your order against potential loss, damage, or theft during transit. In the event that you encounter any issues with your insured shipment, we urge you to contact us for assistance. You may reach us at contact@jmaattachments.com or +1 (305) 418-0425. Our team will work closely with you and guide you through the claims process, ensuring that your order is promptly and appropriately replaced or refunded.

If you have any questions or concerns regarding our shipping policy, please contact us at:

JMA Attachments
8068 NW 29th
St Doral, FL 33122
Email: contact@jmaattachments.com
Phone: +1 (305) 418-0425

Last Updated: 05/09/2024