Return & Refund Policy

Send your accurate machine brand/model and coupler details before ordering. If the machine has a quick coupler, is a long-reach model or has been modified, also send the pin diameter, pin-to-pin distance and ear width for JMA to check. Obtain JMA's fit confirmation before you order. An automatic catalog result alone is not individual fit confirmation.

Give JMA your accurate machine and coupler details and have us confirm the attachment's fit before you order. If our confirmed fitment recommendation is wrong, we will refund the full product price and cover outbound and return freight, with no restocking fee. Report the fitment problem within 14 calendar days of delivery. A careful fit check is allowed. Contact us for a Return Authorization Number and instructions before shipping it back.

An exchange is available if you prefer, but it does not replace your money-back choice. An automatic catalog search alone is not JMA's individual fit confirmation.

For a covered JMA-confirmed fitment error, this Fitment Money-Back Promise takes priority over ordinary-return restrictions, including custom, made-to-order and clearance exclusions. A careful fit check is allowed.

To start a claim, use our Warranty & Product Issue Claim form.

All of the following must be true: the request is made within 14 calendar days of delivery for a full refund, or within 30 calendar days of delivery for store credit; the product is unused, uninstalled and shows no contact with soil, grease or machinery; it is in its original packaging with all hardware and documentation; and it is shipped back prepaid by the buyer with a trackable carrier, or dropped off at our Doral warehouse with the RAN. Store credit carries no restocking fee and cannot be used to pay shipping costs.

For a covered JMA-confirmed fitment error, the Fitment Money-Back Promise above takes priority over ordinary-return restrictions, including custom, made-to-order and clearance exclusions. A careful fit check is allowed. Covered claims receive the full product price, outbound and return freight, with no restocking fee.

Custom-built and made-to-order attachments once production has begun; products that have been installed, connected to hydraulics, put in the ground or otherwise used; products modified, welded or altered after delivery; products contaminated with hazardous materials; clearance items and products sold used or as-is; products with altered serial numbers.

Wear parts (teeth, adapters, retainers, pins, bushings, shims, side cutters, cutting edges, chisel bits, O-rings, hammer seal kits and service parts) can be returned in the same condition we shipped them, or if they have a factory defect: refund within 14 calendar days of delivery, or store credit within 30 calendar days. Ordered the wrong part number? You choose: an exchange, store credit, or a refund less the 25% restocking fee.

For a covered JMA-confirmed fitment error, the Fitment Money-Back Promise above takes priority over ordinary-return restrictions, including custom, made-to-order and clearance exclusions. A careful fit check is allowed. Covered claims receive the full product price, outbound and return freight, with no restocking fee.

The buyer pays return shipping unless the item was defective, damaged, or incorrect because of an error by JMA Attachments. You can also drop the return off at our warehouse, 8068 NW 29th St, Doral, FL 33122, Monday to Friday, 9 AM to 5 PM, with your RAN.

For a covered JMA-confirmed fitment error, JMA covers outbound and return freight and charges no restocking fee.

A 25% restocking fee on the original order value applies to approved non-defective returns that are refunded: wrong item ordered or wrong machine specifications supplied, change of mind, failure to verify compatibility before purchase, damage from improper installation or misuse, refused or undeliverable shipments, and any working product returned at the customer's request. There is no restocking fee on returns taken as store credit. The fee is waived when the return is due to a confirmed manufacturing defect under warranty, a JMA shipping error, or carrier damage documented on the delivery receipt.

Original outbound shipping is non-refundable on change-of-mind and customer-error returns, even if the order shipped free. For JMA errors or confirmed defects, outbound shipping is refunded with the product price.

For a covered JMA-confirmed fitment error, JMA covers outbound and return freight and charges no restocking fee.

Exchanges for a different size or model are available within 14 calendar days of delivery under the same eligibility rules, subject to stock. From day 15 to day 30 you can return the product for store credit instead and put it toward the size or model you need; store credit cannot be used for shipping costs. Non-returnable items are also non-exchangeable. If you ordered the wrong part number, an exchange or store credit replaces the restocking fee; the 25% restocking fee applies only when you take a refund. Exchanges caused by customer error carry shipping and handling.

For a covered JMA-confirmed fitment error, an exchange is optional; the customer may choose the Fitment Money-Back Promise instead.

Contact us immediately at [email protected] with your order number, a description and photographs. Our first resolution is a replacement unit; if a replacement is out of stock or cannot be provided in a reasonable time, we issue a full refund.

Refunds are issued only after the return is received, inspected and approved. We inspect within 5 business days of receipt and email the outcome — full, partial or denied — within 2 business days of inspection. Partial refunds may reflect missing components, a cleaning fee, or the restocking fee; every deduction is itemized in writing. Non-refundable in all cases: outbound shipping on change-of-mind and customer-error returns, restocking fees once applied, handling fees, wire and card processing fees, and products that were used, installed, modified, contaminated or have missing serial numbers.

Store credit is issued after the same inspection, with no restocking fee, and cannot be used to pay shipping costs.

For a covered JMA-confirmed fitment error, the Fitment Money-Back Promise below takes priority over ordinary-return restrictions, including custom, made-to-order and clearance exclusions. A careful fit check is allowed. Covered claims receive the full product price, outbound and return freight, with no restocking fee.

• Standard orders before pickup: full refund, no fee. If the order is already packed and staged, an $85 processing fee may apply — we tell you before confirming.
• Custom orders: cancellation within 24 hours of confirmation and before production starts is subject to a 25% cancellation fee covering design, engineering and materials. After 24 hours, or once materials are ordered or production begins, the order cannot be cancelled or refunded.
• After shipment: cancellation is not available. Accept the delivery and follow the return process; refusing a delivery does not cancel the order and return freight is billed to you.
• If JMA cancels (suspected fraud, a material pricing error, product unavailable, unverifiable shipping details), you receive a full refund to the original payment method within 5 business days.