1. Inspect every item
Before signing a freight delivery receipt, check each piece for damage or missing parts.
Company Policy
Shipping Policy
Processing time
Orders with payment confirmed before 2:00 PM Eastern Time on a business day are processed the same day. Orders confirmed after 2:00 PM, on weekends or on public holidays are processed the next business day. Orders that need machine-specification verification, custom measurement review or payment authorization may take up to 2 business days. We email you if a delay is expected.
For custom and made-to-order attachments, production lead time begins after processing and is confirmed in writing before the order is finalized. Production does not start until you accept the order confirmation in writing.
Order confirmation
No order ships until we issue a written order confirmation stating the product and specifications, quantity, unit price, confirmed shipping method and cost, any handling fees, and the estimated ship date. Standard confirmations go out within 1 business day of a complete order with verified payment or approved credit terms. Changes to address, carrier or delivery instructions must be requested in writing before the order is released.
Carriers
- 50 lb or less: FedEx, UPS or USPS Priority ground parcel, tracked door to door, no appointment needed.
- 51 lb and up — most excavator attachments, hydraulic hammers and heavy components: LTL freight. The carrier contacts you to schedule a delivery appointment and you or an authorized person must be present to sign. FedEx Freight Direct works differently: no appointment call and no signature; delivery is documented with photographs, and we notify you in advance if your shipment is assigned to them.
- Liftgate: if your location needs liftgate service for unloading, tell us before the order ships; a small fee may apply and is quoted at the time of order.
You may also designate your own freight carrier or broker. Send us the carrier's name, contact details and a confirmed pickup appointment in writing before the order is released; the carrier must be able to handle the weight, dimensions and freight class.
Delivery estimates (business days from the ship date)
| Option | Parcel (≤ 50 lb) | LTL freight (51 lb +) |
|---|---|---|
| Standard | 5–7 | 7–10 |
| Expedited | 2–4 | 4–6 |
Estimates are provided by the carrier; they are estimates, not promised dates. Processing time is separate and adds to the total. During peak periods (Thanksgiving, Cyber Monday, Christmas, New Year) carrier delays are possible; for time-sensitive orders choose Expedited and order early.
These estimates are for the contiguous 48 states. Shipping to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, Mexico and other places outside the lower 48 is quoted by our team: send Request a shipping quote from your cart and we email you the shipping price and an invoice. We reply within 1 business day. Transit time for these places is given with the quote.
Shipping cost and free shipping
Free freight may be offered on select products to the contiguous 48 states at JMA Attachments' discretion. It is offered at our discretion, not on every product or order; whether your order qualifies is confirmed in writing on your order confirmation. The shipping cost that governs your order is the one on your written confirmation. Ground and freight shipments may carry a handling fee, disclosed on the confirmation and non-refundable once the order is processed.
Tracking and multiple shipments
You receive an email with the carrier name and tracking number when your order ships. Carriers can take up to 48 hours to update tracking after pickup. Multi-item orders may ship separately; each shipment gets its own confirmation and tracking number, and we always tell you if an order will arrive in more than one shipment.
Transfer of risk
All shipments are FOB Origin: risk of loss, theft, damage or delay passes to the buyer when the carrier takes possession at our Doral facility, whether you or JMA arranged the carrier. Lost, delayed or damaged shipments are resolved between the buyer and the carrier. We support your claim with pre-shipment photographs, the bill of lading and shipping records.
Out-of-stock and backorders
If an item is out of stock we email you within 1 business day with an estimated date. You can hold the order, substitute a comparable in-stock product, or cancel for a full refund. We never ship a partial order without your written approval and never charge for an item that has not shipped.
When your delivery arrives
2. Note it on the receipt
Write any damage or shortage clearly on the carrier's delivery receipt and ask the driver to acknowledge it in writing.
3. Photograph it
Wide shots and close-ups of all damage, the packaging and the label.
4. Accept, do not refuse
Accept the delivery with the damage documented. Refusing a delivery does not protect your claim and return freight is billed.
5. Contact us within 24 hours
Email [email protected] with the photos, order number and a description. Wrong item received? Contact us within 48 hours and we arrange return freight at our cost.
How JMA ships
Every order leaves our Doral, Florida warehouse new and unused unless your order confirmation says otherwise. Items of 50 lb or less go by FedEx, UPS or USPS parcel; heavier attachments — most excavator attachments, hydraulic hammers and heavy components — go by LTL freight with a delivery appointment.
No order ships until we issue a written order confirmation with the product, specifications, quantity, price, shipping method and cost, any handling fee and the estimated ship date. That confirmation is the document that governs your order, including whether any free freight applies.
You receive the carrier name and tracking number by email when the order ships; carriers can take up to 48 hours to update tracking after pickup. Questions? [email protected], Monday to Friday 9 AM to 5 PM ET.
- Two Years Warranty
- 14-Day Returns
- Lifetime warranty on structural welds
- Tell us your machine, we confirm the fit before shipping.
- Ships Nationwide from Miami
Shipping FAQ
Short answers on processing time, carriers, transit, freight delivery, liftgates, damage and backorders.
Orders with payment confirmed before 2:00 PM ET on a business day are processed the same day; later orders, weekends and holidays go out the next business day. Orders that need spec verification or payment authorization can take up to 2 business days.
Business days from the ship date, as estimated by the carrier: Standard parcel 5–7, Standard freight 7–10, Expedited parcel 2–4, Expedited freight 4–6. Processing time is separate. These estimates are for the contiguous 48 states; outside the lower 48, transit time is given with your shipping quote.
Yes, by quote. Shipping to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, Mexico and other places outside the lower 48 is not sold online. Send Request a shipping quote from your cart and our team emails you the shipping price and an invoice, usually within 1 business day. Orders to Mexico ship DAP: the buyer pays customs, duties, IVA and the customs broker, and payment is by wire transfer.
50 lb or less ships by FedEx, UPS or USPS Priority ground parcel, tracked door to door. 51 lb and up ships by LTL freight; the carrier calls to schedule a delivery appointment and someone must sign. FedEx Freight Direct delivers without an appointment and documents the delivery with photographs.
If you have no forklift or dock, tell us before the order ships and we add liftgate service; a small fee may apply and is quoted at the time of order.
Free freight may be offered on select products to the contiguous 48 states at JMA's discretion. It is offered at our discretion; whether your order qualifies is confirmed in writing on your order confirmation.
Note the damage on the delivery receipt, have the driver acknowledge it, photograph everything, accept the delivery and contact us within 24 hours. Signing a clean receipt means accepting the delivery in full. All shipments are FOB Origin, so the claim is with the carrier and we support it with pre-shipment photos and the bill of lading.
Yes. Send the carrier's name, contact details and a confirmed pickup appointment in writing before the order is released; the carrier must handle the weight, dimensions and freight class.
We email you within 1 business day with an estimated date. You can hold the order, substitute a comparable in-stock product, or cancel for a full refund. We never ship a partial order without your written approval.
