Not satisfied with your purchase? Returns and exchanges are available under these conditions:

• • Full refund within 14 days of delivery, or store credit within 30 days. Attachments must be unused, not installed and in the original packaging (wear parts: see below); every return needs a Return Authorization Number (RAN) first.
• • Store credit carries no restocking fee and can't be used for shipping costs.
• • Wear parts can be returned in the same condition we shipped them, or if they have a factory defect.
• • Ordered the wrong part number? You choose: an exchange, store credit, or a refund less the 25% restocking fee.

• • We inspect within 5 business days of receipt and email the outcome within 2 business days. Shipping costs are non-refundable, and return shipping is your responsibility unless the item is defective.

• • If you need to exchange an item for a different size or model, please contact our customer service team at [email protected] with your order number and the details of the item(s) you wish to exchange.

• Report defects immediately with photos. We’ll offer a replacement or refund if unavailable.

We prioritize timely delivery with options for standard (parcel 5–7 business days, freight 7–10) and expedited (parcel 2–4, freight 4–6) shipping. In-stock items ordered before 2 PM ET on a business day leave our warehouse the same day; later orders leave the next business day. Transit time starts after that. Multiple items may ship separately, with tracking provided for each.

• • Parcel (50 lbs or less): FedEx, UPS or USPS, tracked.
• • LTL freight (51 lbs and up): delivery appointment and signature; liftgate on request.

• • Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, Mexico and other places outside the lower 48: shipping is quoted by our team.

• • Pickup in Miami: ready in 2 hours, Mon–Sat 9 AM–5 PM.

• • Lifetime warranty on structural welds
• • Manufacturing defects: two years or 2,000 operating hours from delivery, whichever comes first
• • Hydraulic hammers: 24-month warranty; coverage varies by component, see the warranty card