Warranty & Product Issue Claim

Having a problem with an attachment you bought from JM Attachments? Use this form to report a warranty issue, shipping damage, missing parts or a return request. Your order number and clear photos help our team review your claim faster.

File your claim

Your name(Required)

First Last

Email(Required)

Phone(Required)

Company

Reason for this claim(Required)

Order number(Required)

Your web order number or Zoho invoice number.

Product or SKU

Machine brand(Required)

Machine model(Required)

Purchase or delivery date(Required)

Date the problem started(Required)

Approximate hours on the attachment(Required)

Please enter a number greater than or equal to 0.

Describe the problem(Required)

Please give us at least a couple of sentences - what happened, when, and what you have tried.

Has anyone attempted a repair?(Required)

Yes

Repair details

Who carried out the repair and what was done.

Photos

Up to 5 photos, 10 MB each. JPG, PNG, HEIC or PDF. Required for warranty and shipping damage claims.

Drop files here or

Accepted file types: jpg, jpeg, png, heic, heif, pdf, Max. file size: 10 MB, Max. files: 5.

Preferred contact method(Required)

Phone

What happens next

We confirm receipt

Within 2 business days, our warranty team acknowledges your claim and asks for anything else we need.

We review your claim

Within 5 business days of receiving complete information, we tell you our decision and the next steps under our Warranty Policy.

Written authorization first

Please don't start any repair or modification until you have our written authorization.